Frequently Asked Questions:
How do I care for my ORA product?
My personal philosophy with leather is to wear it, use it, enjoy it, and embrace the changes that that come with age! Leather is tough, durable, and part of its beauty is the way that it ages. If you would prefer to ‘protect’ your leather bag, visit your favourite cobbler shop and ask them to request a product that is less harmful to the environment, and to your skin.
I will honour warranties on any defects in my craftswomanship, in the first month after purchase, and I reserve the right to determine defects versus regular wear and tear. Please email photos of any issue to firstname.lastname@example.org
Did you do some damage to your beloved bag? it happens! I can help with repairs for a nominal fee, email me some photos and we can figure out a solution. Otherwise, take it to your favourite cobbler shop and see if they can help!
Any other questions?
Email us at email@example.com. We'd be happy to help and will forward specific queries to Randi.